Returns & Exchanges

We will gladly accept the return or exchange of products that are defective due to defects in manufacturing and/or workmanship for 7 days from the date of delivery.  Except when otherwise noted in the product's description (i.e. cartomizers, atomizers, coils, drip tips, etc.).  Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of delivery. 

We do not accept the Return or Exchange of products for any other reason than those stated above.

Defective Item Exchange

Defective items within the warranty period can be exchanged by first submitting a Return Merchandise Authorization (RMA) request, while logged into your account. (*If you do not have an account please use the Contact Us page to request an RMA.)

To submit an RMA Request;
  1. Log into your account and goto 'My Account' (located above our store logo on the homepage)
  2. On the my account page you will find your order history in the 'Track your recent orders' section.
  3. Find the order that contains the item you wish to exchange and choose 'View Details'
  4. Next choose 'Add New RMA' (just below the shipping address section)
  5. Complete and Submit the RMA Request. Please allow 24 hours for a response from our staff.
  6. Please do not send anything until you receive a response.

If you have any additional questions please feel free to Contact US.

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